Terms and Conditions

1. Introduction
Welcome to Modern Elite Transportation (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our luxury transportation and chauffeur services in Irvine, CA and Southern California, including bookings made through our website, phone, or any authorized booking channel.

By booking or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Booking and Reservations
All bookings must be made through our website, phone, or authorized booking channels.
A valid phone number, email address, and payment method may be required to confirm a reservation.
Bookings are confirmed only after you receive confirmation from Modern Elite Transportation.
We recommend booking at least 24 hours in advance to help ensure availability.
Pickup location, drop-off location, date, time, and service details must be accurate at the time of booking.

3. Payment Terms
Payment is required at the time of booking or before the ride begins, depending on the service type.
We accept major credit cards, debit cards, and approved digital payment methods.
All prices are in USD and may include applicable taxes, tolls, airport fees, parking fees, and gratuity where applicable.
Additional charges may apply for waiting time, extra stops, route changes, late-night service, special requests, or extended service time.
The customer is responsible for any additional charges incurred during the ride.

4. Cancellation and Refund Policy
Free cancellation is available up to 24 hours before the scheduled pickup time.
Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee of up to 50% of the booking amount.
No-shows will be charged the full fare.
Refunds, if applicable, will be processed within 5–10 business days.
Special event reservations may have separate cancellation and deposit terms.

5. Chauffeur and Vehicle
All chauffeurs are professional, licensed, insured, and background-checked.
Vehicles are regularly maintained, cleaned, and prepared to provide a premium travel experience.
Modern Elite Transportation reserves the right to substitute a vehicle of equal or greater value if the originally requested vehicle is unavailable.
Vehicle availability may vary based on scheduling, service area, and reservation details.

6. Passenger Conduct
Passengers must be respectful to chauffeurs and follow reasonable instructions. Passengers must:
Avoid unsafe, disruptive, or abusive behavior.
Not consume illegal substances inside the vehicle.
Not smoke or vape inside the vehicle.
Not damage the vehicle or its interior.

A cleaning fee may apply for smoking, spills, excessive mess, or other vehicle cleaning needs. Any damage caused by passengers will be charged to the customer.

Modern Elite Transportation reserves the right to terminate the ride without refund if passenger conduct creates a safety issue or violates these Terms.

7. Waiting Time, Delays, and Route Changes
A grace period may be provided depending on the type of booking.
Additional waiting time may be charged after the grace period ends.
Route changes, extra stops, or schedule adjustments may result in additional charges.
Modern Elite Transportation is not responsible for delays caused by traffic, weather, road closures, accidents, airport delays, or other circumstances beyond our control.

8. Liability
Modern Elite Transportation is not responsible for delays caused by traffic, weather, road conditions, mechanical issues, accidents, airport delays, or events outside our reasonable control.
We are not liable for missed flights, meetings, events, appointments, or reservations due to such delays.
Our maximum liability is limited to the amount paid for the specific service related to the claim.
Passengers are responsible for allowing enough travel time for flights, events, and appointments.

9. Lost and Found
Modern Elite Transportation is not responsible for personal belongings left in the vehicle.
Found items will be held for 14 days and can be retrieved by contacting our support team.
Customers may be responsible for delivery or return fees if an item needs to be shipped or returned by a chauffeur.

10. Special Events
Special event bookings, including weddings, proms, corporate events, parties, and hourly reservations, may require a deposit at the time of booking.
Deposits may be non-refundable within 7 days of the event date.
Additional terms may apply based on the event package, vehicle type, service duration, and special requests.
Overtime charges may apply if the service extends beyond the reserved time.

11. Privacy
Your use of our services is also governed by our Privacy Policy. By booking with Modern Elite Transportation, you agree to the collection and use of your information as described in our Privacy Policy.

12. SMS Messaging Terms
Modern Elite Transportation offers an SMS text messaging program. By providing your mobile number and opting in through our booking/contact form, you agree to these SMS terms.

Program brand: Modern Elite Transportation.

Message types: Subscribers who opt in to non-marketing messages may receive quotes, booking confirmations, ride and chauffeur details, pickup notifications, and customer-service replies. Subscribers who separately opt in to marketing messages may receive special offers, discounts, and promotions. Opt-in is not a condition of purchase.

Message frequency: Message frequency varies.

Cost: Message and data rates may apply.

Help: Reply HELP for help, or contact us at info@moderneliteworldwide.com / 949-381-5551.

Opt-out: Reply STOP to unsubscribe at any time.

Mobile opt-in information and consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes.

13. Modifications
Modern Elite Transportation reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law
These Terms and Conditions are governed by the laws of the State of California, USA. Any disputes shall be resolved in the courts located in Orange County, California.

15. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:

Modern Elite Transportation
Serving Irvine, CA & Southern California
📧 Email: info@moderneliteworldwide.com
📞 Phone: 949-381-5551